The new company will have the goal of answering 70% of calls in less than 30 seconds, and you can have a maximum of 5% of lost or abandoned calls. If those percentages are not met, there will be sanctions.
Other services provided through the call center will be the medical hotline. He will be in charge of graduates or students who are studying the last two years of the race. They will be supervised by medical professionals: one for every 20 students, according to the specifications of the contract trading the IESS.
The system also responds with recordings of simple answers questions (Yes and no).
Six proposals has received the IESS with reference costs. The company invited 20 companies.