However, what still continues to generate unease is the time of appointment scheduling. The call center of the institution, they said, can not solve the need of those who need attention. “I need an urologist, but I have not been able to find one available,” said Ximena Salas, a 42-year-old affiliate.
For the president of the IESS board Richard Espinosa, the problem is not the call center, but what is behind, thus, measures such as health care the whole week, both in scheduled surgery and in outpatient visits. “This way we optimize our infrastructure and also solve in a shorter time the needs of users,” Espinoza stated. (I)