Conatel Reveals New Regulations for Telephone Operators

New Regulations for Telephone Operators

Yesterday came out a new regulation that amends the modus operandi of operators that provide Mobile telephone and Internet Services.

The director of the Consumer Tribune, Maria Jose Troya, said that the bill that was tabled in the Assembly considers the prevalence of user rights over those of the service company, in case of doubt on the contract’s interpretation.

She also noted that many parts of the new regulations refer to the right of information on the details about rates and consumed services.

The Regulations

The user has the right to acquire any kind, make and model of equipment offered by the operator, regardless of the type of contract or tariff plan it applies or subscribes.

Customers can access the detailed data of the costs of their consumption in the operators. That is, the discounted values and actual call charges, whether promotional or not.

Subscribers may unilaterally terminate the contract with the operator at any time, by at least 15 days of previous notice in writing, with at least 15 days notice, as provided in the Organic Law on Consumer Protection.

Citizens can refuse of receiving calls about direct marketing purposes, commercial, advertising or proselytizing, which have not been previously accepted.

The agreements concluded between operators and content providers should contain policies and conditions related to information access control and information control about content that may affect children and adolescents. (MZ)