New quality parameters for telephone companies run from today
The new quality parameters since today begin to be mandatory for companies that provide Advanced Mobile Phone Service.
Among the changes are the average time for complaint resolution, which was less than 168 hours before; the new target value is less than 120 hours; Also, the average time to wait for the human operator response was under 30 seconds, it will be now less than 20 seconds.
Furthermore, the percentage of dropped calls should be less than 2%.
The percentage of short messages with success was 95%, now it will be greater than 98%, and the average of delivery time of short messages was less than 30 seconds, it will be now less than 20 seconds.
Starting from today, the controls will be monthly, quarterly and half a year, according to the Superintendent of Telecommunications Fabián Jaramillo.