The Deputy Superintendent of Popular and Solidarity Economy (SEPS) Paulina Garzón (photo) presented to the Committee on Economic and Tax Regime of the Assembly, in charge of the Optimization and Efficiency of Procedures Bill, the results obtained by the agency regarding citizen service.
Garzón explained that currently, the SEPS develops an internal simplification of procedures with the following objectives: saving time and resources for the citizens, reducing or eliminating the duplication of requirements for organizations, facilitating interaction when accessing a service, and the optimization of processes. From 2016 to June 2017, the Superintendency has handled 98,809 paperwork, of which 40% was carried out through electronic channels.
As for the procedures handled personally by the SEPS Services Bureau, Garzón emphasized that there is an average time of 15 minutes and that the most extensive processes are processed in a maximum term of 72 hours. (I)